DVC Policies & Procedures

Reminder: Member Services Busy!

Here's a reminder that throughout month of January members are beginning to make their 11-month reservations for December 2008.  On most mornings DVC Member Services will be very busy, with wait times often reaching or exceeding an hour.  Those needing to contact Member Services regarding issues which are not time-sensitive are encouraged to call in the afternoon. 

Call volumes typically return to normal shortly after February 1st.

New Banking Rules in Effect Now?

As of January 2, 2008, the revised banking guidelines were to go into effect.  From that point forward, members would be able to bank 100% of their points in the first 8 months of their Use Year.  Well, according to a report on our forums, DVC may have changed the rules a few days early.

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