In the spring of 2010 Disney Vacation Club plans to unveil a number of system enhancements including emailing of reservation confirmations, improved linking of multiple reservations and the ability to pre-pay for Disney Dining Plan purchases.
System enhancements to improve Member experience
This spring, system enhancements at Disneyland®, Walt Disney World® and Disney Vacation Club Resorts will aim to improve the Member and Guest experience through what's being described as one of the largest Information Technology efforts in the history of Walt Disney Parks and Resorts.
Here's a look at some of the changes Members will experience when the enhanced systems are in place:
- Member Services will begin e-mailing reservation confirmations to Members and other Guests in those Members' traveling parties.
- Members will begin creating simplified "travel plans" that combine all accommodations for their trip. Gone will be the days of booking separate reservations for every room and resort included in the trip. No more juggling multiple confirmation or cancellation numbers. Instead, a single travel plan and confirmation number will represent the entire trip, regardless of the number of rooms and resorts included. Members will no longer need to link separate reservations, as they'll be included in one travel plan.
- When booking multiple, consecutive accommodations on a travel plan, Members will be able to book advanced dining reservations as many as 180 days prior to the check-in date of the first accommodation for the length of stay (up to 10 days) of the entire travel plan.
- Members who prefer to pay for their Disney Dining Plan prior to arrival will be able to do so through Member Services when booking their reservation. Members who don't wish to pay in advance will still have the option of adding their Disney Dining Plan to their reservation as many as 48 hours prior to arrival and paying for the plan just prior to the start of their vacation.
- When booking cash reservations, Members will pay a deposit of one night room plus tax at the time of booking.
Future plans call for further enhancements, including the ability to reserve Disney Vacation Club Resort accommodations online.
These changes continue a recent wave of system enhancements designed to improve the Member and Guest experience. Other recent enhancements at the Walt Disney World Resort, for example, have included:
- Online Check-In Service: Members and Guests "check-in" to their resort as many as 10 days prior to their arrival. Travelers simply pre-register for their upcoming stay from the comfort of their own home and can even add a credit card for incidentals. Upon arrival, a welcome folder containing their Key to the World card awaits them at the designated Online Check-In Service desk in the resort hotel lobby.
- Online dining reservations: Members and Guests may book advanced dining reservations online at www.disneyworld.com/dining.
- Mobile Room Ready Notification Service: Designed for Members and Guests who arrive before their scheduled check-in time, this new system notifies sends a text message or automated call to those families' mobile phones when their room is ready.
