About two weeks ago Disney Vacation Club altered its procedures such that members can now book trips 11 and 7 months in advance of their arrival date rather than 11/7 months before their departure date. Aside from a brief statement posted to DCMember.com, few details have been published regarding these changes. Now we have a bit more clarification from DVC.
New policy enhances reservation bookings and waitlist procedure.
In response to ongoing Member feedback regarding our reservation processes, last week we introduced a new policy designed to enhance booking guidelines and waitlist procedures.
The new reservation policy now offers Members the opportunity to place one single phone call to secure an entire Disney Vacation Club Resort reservation for as many as 7 nights, beginning on the first day of their booking window (which is 11 months before check-in at Members' Home Resort, or 7 months before check-in at other Disney Vacation Club Resorts). The previous policy required Members to call daily at the beginning of their booking window, piecing together their reservation one night at a time.
As a result of this change, Disney Vacation Club has also streamlined the manner in which Members can make waitlist requests, now allowing Members to make requests for the consecutive nights they require to complete their desired length of stay (from one night up to as many consecutive nights needed or requested by the Member). Previously, Members would place requests on the waitlist for intermittent nights that historically had high cancellation rates and would tie up inventory in an inefficient manner, negatively impacting the overall booking process.
In addition to providing greater Member convenience, the simplification of the reservation process also provides the benefit of reduced call volume to Member Services, thereby shortening Members' wait times and making more efficient use of Member Services resources, which are supported by Members' Annual Dues.
Since the introduction of this new procedure, many Members have expressed excitement about the new policy and the greater convenience and time savings it provides. However, in the past week, some of you have contacted Member Services asking for additional clarification on how the new reservation policy works, the changes to the waitlist process, and Disney Vacation Club's plans to monitor Member activity.
Therefore, to provide additional clarification please review the following frequently asked questions and answers:
Q: Why were 7 nights chosen as the maximum length of stay permitted to book by check-in date at the start of the Home Resort Priority window?
A: Our research has shown that more than 92% of Disney Vacation Club Resort reservations are for a length of stay of 7 or less consecutive nights.
Q: What if a Member would like to reserve more than 7 consecutive nights at the start of the Home Resort Priority booking period?
A: This can be accomplished in more than one way. A Member may call at the start of the reservation booking period to reserve the first 7 nights, and then add to the reservation one night at a time until they reach their desired check-out date. Or, a Member may wait until 11 months and 7 days from their desired check-out date to reserve the entire length of stay in one call.
Q: Can Developer Vacation Points received as an incentive offer also be used to make reservations by the check-in date?
A: Yes. The change in booking guidelines applies to all reservations, including incentive reservations.
Q: Is there a minimum number of nights for which a Member can be placed on the waitlist?
A: No. Members can have a waitlist of only 1 night, if only 1 night is missing from their stay.
Q: Can you explain how Disney Vacation Club will address Member misuse of the policy?
A: Disney Vacation Club is committed to ensuring that rules and procedures are fair and balanced for the entire Membership. Therefore, as with all procedures, our Cast Members are closely monitoring reservation activity to ensure there is not potential misuse, and will modify the rules if needed to protect the overall Member experience.
