More Policy Changes at Member Services?

DVC Policies & Procedures

Last week we reported on a rumor that DVC Member Services would begin asking for names, addresses and phone numbers of all listed guests when booking a trip using DVC points.  While many members have reported that they were asked for additional information when booking trips after January 1st, DVC has been somewhat inconsistent in the application of this new rule.  Upon questioning one Member Services representative as to whether addresses and phone numbers were required for listed guests, the response received was “oh, no…we just need their names so that it can be passed to the resort for printing on a room key.”

One rumored change which was not implemented was a restriction placed upon changes to guest names after the initial booking.  DVC has no limitations on the frequency or timeframe for altering the guest names attached to a reservation. 

As for requesting additional information on guests, explanations given for this apparent policy change range from efforts to further crack-down on commercial point renting to an attempt to better facilitate the Disney’s Magical Express (DME) luggage transfer service.  Some reps even claim that the change was made at the request of the U.S. Department of Homeland Security.


For the time being, those hosting guests in their DVC units are advised to have the name, address and phone number of each guest ready before calling Member Services.  You may or may not be required to provide this information at the time of the booking.  Perhaps DVC will further clarify the situation in a future email newsletter.