Disney is often criticized for inconsistent answers to guest questions and policy enforcement. On topics such as eligibility for DVC shopping & dining discounts, qualifications to visit the Top of the World Lounge and whether non-guests can join friends for a day at the resort pool, conflicting responses are often received from Cast Members.
But with consistency often comes a lack of flexibility. If policies are to be rigidly communicated and enforced, no exceptions are possible regardless of the circumstances.
Topic: Would you prefer that Disney be consistent in policy enforcement or allow room for some flexibility?
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Thu, Jan
