DVCNews Debates: Importance of DVC Leader

DVCNews DebatesLong time Disney Vacation Club executive Terri Schultz has been elevated to the Senior VP position following the reassignment of Ken Potrock. During his 5-year term, Potrock was the public face of DVC, writing for the quarterly member magazine, appearing in promotional videos & on members-only cruises and making himself available to owners at events like the annual condo meetings. Members seemed to benefit from his stewardship via enhanced member perks, special ticket offers and the addition of an exclusive lounge above Epcot.

How important is the head of DVC in influencing your overall satisfaction with the program?