On March 7, 2020, the Chief Medical Officer, Disney Parks, Experiences and Products issued a statement clarifying the operating status of Disney's theme parks in the United States relative to the COVID-19 outbreak.
Disney Parks and Resorts Questions about Coronavirus/COVID-19
A Message about Coronavirus/COVID-19 from Chief Medical Officer Dr. Pamela Hymel
As you may know from the news, COVID-19, commonly known as novel coronavirus 2019, has become a more widespread concern. As part of our commitment to the health and well-being of our cast, guests and the larger community, we are carefully monitoring the evolving coronavirus situation and are in regular contact with health agencies for information and guidance. Walt Disney World Resort and Disneyland Resort, are welcoming guests as usual and we continue to implement preventive measures in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies.
Walt Disney World, Disneyland and all of our parks and resorts around the world have high standards of cleanliness, which assists with illness prevention, and we have health and safety protocols in place, such as:
- Training for cast members, with ongoing reinforcement on a regular basis
- Defined cycles for frequent cleaning and disinfection of targeted areas
- Easy access to handwashing facilities and hand sanitizers
- Quick response to spills, trash and other situations
- End of day sanitation procedures for restroom, kitchen, and other facilities
- Frequent cleaning and “wash down” of outdoor locations, including walkways and queues
Additionally, our onsite health teams and leaders are communicating with our cast members about illness prevention, including the guidance of the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs, such as staying home when sick, washing hands often with soap and water for at least 20 seconds, following proper respiratory cough etiquette, avoiding close contact with people who are sick and avoiding touching eyes, nose, and mouth with unwashed hands.
The CDC provides more detailed coronavirus information on its website and as always, your personal physician is a valuable resource for specific medical questions you may have. If you have any questions about visiting Walt Disney World Resort or Disneyland Resort, please call 407-WDisney.
Please visit Walt Disney World and Disneyland Resort to learn more about our health and safety measures for the coronavirus.
Dr. Pamela Hymel
Chief Medical Officer
Disney Parks, Experiences and Products
Thus far, there does not appear to be a published policy for cancellation of Disneyland or Walt Disney World vacations, particularly those made with Disney Vacation Club points. However, we have heard reports from members who were given extra latitude in canceling their DVC stays. In some cases, the typical Holding account, banking and borrowing rules have been relaxed.
Disney Cruise Line has issued a detailed statement with pre-boarding screening requirements and refund policy. The Disney theme parks and hotels in the U.S. continue to operate normally.