Several days ago we reported on Disney's decision to replace the drinking glasses and mugs in Disney Vacation Club studio rooms with disposable cups. Now there is reason to believe that DVC is having a change of heart.
Posts on various DVC message boards from those currently vacationing at Walt Disney World indicate that the glasses and mugs have been quietly returned to guest rooms. Additionally, DVC has begun to issue statements detailing how the policy is being temporarily amended.
Members who contacted DVC with complaints regarding the changes to Studio room amenities have begun receiving responses similar to the following:
Hello ****, Thank you for contacting Disney Vacation Club. We appreciate you taking the time to share your feedback with us regarding the glassware changes in our studios. We continually review the cleaning practices in our resorts.
Upon reviewing the dishware and glassware washing process for the studio units, we realized that hand washing wasn't sufficient to meet our cleanliness standards. Glassware and ceramic mugs in the studios were replaced with disposablesbecause dishwashing machines are not available in those units. We wanted to take action quickly and using disposables was the most expedient solution.
We have since determined that we will be able to provide glassware and ceramic mugs at resorts where glass washing equipment is available. This includes Disney's Beach Club Villas, Disney's BoardWalk Villas, TheVillas at Disney's Wilderness Lodge, Disney's Animal Kingdom Villas and the Inn rooms at Disney's Vero Beach Resort. For all DVC stand-alone campus properties (Disney's Saratoga Springs Resort & Spa, Disney's Old Key West Resort, Disney's Hilton Head Island Resort and the villas at Disney's Vero Beach Resort) that do not have glass washers available, we will continue to utilize the disposable cupsuntil we can source a more environmentally friendly product. We are investigating the possibility of installing glass washers at specified locations throughout the stand-alone campus properties. The disposable cups are replenished upon request. If a Guest/Member calls to request glassware, we will provide it and remove it upon checkout. Your comments are important to us. Please be assured that we have shared your concerns with the appropriate individuals. Thank you again for your message. Sincerely, Disney Vacation Club
Based upon the above comments, it appears the glassware is returning to the Beach Club, Boardwalk, Wilderness lodge and Animal Kingdom Lodge Studio villas effective immediately. Guests at Saratoga Springs, Old Key West, Vero Beach and Hilton Head Island will have to wait a little longer to see how Disney addresses the situation.
Thanks to "bobbiwoz" from the DISBoards for being among the first to share this information with the DVC community.