Member Services Closed until Tuesday

Disney Vacation Club Member Services will be closed through Monday, September 11, 2017.  However there are steps owners can take if their vacation plans are impacted by Hurricane Irma. 

DVC Sign2

Disney Vacation Club's hurricane policy is currently in effect, allowing for very liberal changes to upcoming reservations.  Owners are currently permitted to cancel reservations to Walt Disney World resorts, Disney's Hilton Head Island Resort and Disney's Vero Beach Resort anytime prior to arrival with no penalty.  

Due to the extended closure at Member Services, members are advised to cancel their reservation on-line and follow-up with an email which includes the owner's name, ID number and reason for the cancellation / request.  When normal operations resume, DVC will remove the Holding Account restriction from any trips cancelled due to the hurricane.  

Guests currently on-site at Walt Disney World wishing to either depart early or extend their stay should consult with the resort front desk.  

Additional details regarding these procedures can be found on the DVC website.  

The Hilton Head and Vero resorts are currently closed.  After the hurricane has passed, staff members will evaluate the condition of the property and begin the process of determining when they may resume operations.  Guests with upcoming reservations should have been contacted by DVC in order to discuss the situation.  Those who have not been contacted are advised to reach out to Member Services beginning on Tuesday.  

Reader Comments
Re: Member Services Closed until Tuesday -- athenna
2017 Sep 11 06:18:03 PM
Any advice? i was supposed to arrive @ BWV on Wednesday, flight got cancelled and reschedule to Friday ( JetBlue is currently trying to see if they can get us on a flight Thursday) I obviously don't want to tie up points (or a room someone else could use) but since i am not cancelling everything I think i have no option but to call and hold.I'm just afraid I'll be on hold for hours.
Re: Member Services Closed until Tuesday -- scubacat
2017 Sep 12 02:45:20 AM
athenna wrote:
Any advice? i was supposed to arrive @ BWV on Wednesday, flight got cancelled and reschedule to Friday ( JetBlue is currently trying to see if they can get us on a flight Thursday) I obviously don't want to tie up points (or a room someone else could use) but since i am not cancelling everything I think i have no option but to call and hold.I'm just afraid I'll be on hold for hours.

Try the "front desk" (call center rep pretending to be at the resort) number for BWV. They can often help with situations like this.

407-939-6200
Re: Member Services Closed until Tuesday -- athenna
2017 Sep 12 10:04:04 AM
scubacat wrote:
Try the "front desk" (call center rep pretending to be at the resort) number for BWV. They can often help with situations like this.

407-939-6200


I need to wait for MS to answer, I need to have the Magical express changed. I logged on to the online chat and called MS at the same time. Online chat timed out after 30 min:mad: just like it did the other day. The wait time for MS said 50 min, i'm 35 minutes in, so hopefully they answer soon.
Re: Member Services Closed until Tuesday -- denlo
2017 Sep 12 11:35:25 AM
Did you ever get through to MS, Jennifer?
Re: Member Services Closed until Tuesday -- athenna
2017 Sep 12 12:40:02 PM
Yeah, I did. It took about an hour ,but thats ok. its all set now.

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