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Expanded telephone hours for Member Services

Written by Tim Krasniewski on . Posted in Policies & Procedures News


Disney Vacation Club has announced that its Member Services call center hours will soon be extended to 7:30pm on weekdays.

Beginning July 1, 2012, DVC Member Services will expand its hours from the current 9:00am - 5:30pm eastern to 9am - 7:30pm eastern, Monday through Friday.  Weekend hours will remain unchanged.  

Official release from Disney Vacation Club follows:


Member Services hours extended: To better meet Members' needs, starting on July 1, 2012 Member Services will extend operating hours to 9 a.m.-7:30 p.m. on weekdays (previously 9 a.m.-5:30 p.m.), while maintaining its 9 a.m.-5:30 p.m. weekend hours.

The added hours are just the latest enhancement to Members' vacation-planning options, following the debut of the new Vacation Center at DVCMember.com. Accessible almost 24 hours a day (minus 30 minutes of scheduled maintenance from 2-2:30 a.m. Eastern daily), the Vacation Center includes the online-booking system, which lets Members book available Disney Vacation Club Resorts using Vacation Points, check available vacation points for any and all contracts, create and view wait lists, access records of past trips, add Disney Dining Plans and Magical Celebrations, and use the Disney Online Check-in Service. Members also may use the Vacation Center to purchase tickets and travel insurance, add Disney's Magical Express transportation and make dining reservations.

Reader Comments
Re: Expanded telephone hours for Member Services -- DiZ NeE 08
Wednesday, 23 May 2012 01:55
Thank you for the info.
Re: Expanded telephone hours for Member Services -- denlo
Wednesday, 23 May 2012 13:18
It looks like the new hours are not only good for North American members but people living in Japan. The 7:30 PM time is equivalent to 10:30 PM EDT today in Tokyo. And I would expect there are many others that it would benefit around the world as well, including Europe and Hawaii.

The Japanese market is still a big attraction for the DVC because they are really hoping more will buy into Aulani.
Re: Expanded telephone hours for Member Services -- bakerworld
Wednesday, 23 May 2012 15:18
Since it is very hard for me to call fom work - I appreciate the new hours.
Re: Expanded telephone hours for Member Services -- dizfan
Thursday, 24 May 2012 03:47
I recall reading that DVC Member Services had a dedicated third shift staff for Japan Members. ???

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