Forum Discussion Topics

Disney Vacation Club merchandise now available at!

mt_ignore: Merchandise

Online reservation FAQs

Written by Tim Krasniewski on . Posted in Policies & Procedures News

Disney Vacation Club introduced its online reservation system about a week ago.  Today we take a look at some Frequently Asked Questions regarding the online system to aid members as they begin to navigate this useful tool.  

Question:  What are the operating hours of the online reservation system?
Answer:  The system is available virtually 24 / 7.  A maintenance window is scheduled at approximately 2am eastern, during which the system is down for a short time.

Q:  What time can reservations be made 11 or 7 months prior to arrival?
A:  Reservations for check-in dates which are exactly 11 months (Home resort) or 7 months (non-Home) away can be secured beginning at 8am eastern.  Attempts to reserve  a room exactly 11 or 7 months out--prior to 8am--will return an error message.

Q:  Which destinations can be reserved using the online reservation system?
A:  Reservations are available for the 11 Disney Vacation Club resorts.  Bookings for the Disney Collection, Concierge Collection and others must go through Member Services.

Q: How many consecutive nights can be booked online?
A:  Members are permitted to book up to 7 consecutive nights, exactly 11 or 7 months prior to arrival.  If the reservation is secured closer to the arrival date, up to 14 consecutive nights can be reserved using the online system. 

Q:  Can reservation dates be changed or extended online?
A:  No.  Any changes to an existing reservation must go through DVC Member Services.

Q:  Can the list of guests attached to a reservation be modified online?
A:  No.  Any changes to the traveling party must be communicated through DVC Member Services.

Q:  Can a reservation be cancelled online?
A:  Yes.  Reservations can be cancelled by visiting the Vacation Center, viewing Upcoming Vacations and the details for a Travel Plan.  Among the Travel Plan details is a link to Cancel this Travel Plan.

Q:  Can room requests be entered when securing a reservation online?
A:  No, not at the time of the reservation.  Limited requests can be specified during the Online Check-in process.  More detailed room requests (view, floor, building, etc.) must be communicated to DVC Member Services.

Q:  Can points be banked or borrowed online?
A:  Yes.  Banking of points must occur prior to beginning the reservation process.  Borrowing can be completed while booking by selecting the Borrow Vacation Points link.   

Q:  If members have multiple contracts, can they determine from which contract(s) points are drawn for a given reservation? 
A:  Yes.  Members can decide exactly how points are to be allocated to an online reservation.   

Q:   When can members view availability for non-Home resorts?
A:  Not until 7 months prior to arrival.  Owners will only see availability for their Home resorts beginning 11 months prior to arrival.  Given the constantly-changing nature of member bookings, there would be little value in presenting availability before members can actually book a certain accommodation.   

Q:  If a member has an existing reservation and wishes to switch to another resort, view, etc., can that process be completed online?
A:  Yes, but the cancellation and rebooking are two separate transactions.  If points committed to an existing reservation are to be used for a new booking, the existing must be cancelled first.   This is similar to the process used by Member Services to cancel an existing reservation and book at a new location.  

Q:  Can members enter waitlist requests online?
A:  Yes.  Waitlist requests can be entered for resorts / villas which are not currently available.  When searching for a reservation, unavailable accommodations will feature a link which can be used to create the waitlist request.  Members can even designate an existing reservation to be cancelled if the waitlist is filled.

Q:  Are there limits to the number of waitlist requests a member can enter?
A:  Yes.  Members are still limited to only 2 active waitlist requests at any point in time. 

Q:  Can members see where a waitlist request stands in the queue relative to other members' requests?
A:  No.  There is no way to determine where a waitlist request stands relative to others' requests.   

Reader Comments
Be the first to comment!

Related Content

Email Newsletter

Register with and you will be automatically subscribed to our weekly email newsletter.  All of the week's news delivered to your inbox every Monday.  

Also, follow us on your favorite social media platform.

mt_ignore: Facebook  mt_ignore: Twitter  mt_ignore: RSS  


DVCNews Flying Fish reopens 8/2; reservations start 7/29: Flying Fish restaurant on Disney's BoardWalk will reop... #DVC

Upcoming Events

Sat Jul 30
December UY Banking Deadline
Mon Aug 29
Happy Birthday, Aulani!