Several years ago Disney introduced online check-in for stays at Walt Disney World resorts. The idea was simple: guests could provide all of the information required for a check-in before even setting foot on Disney property. The plan was to reduce labor costs while getting guests away from the front desk and into their rooms faster. But many claim that the process is plagued by long lines at the pick-up desk, materials not being ready and other issues.
Topic: Do you use the online check-in process? Why or why not?
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