Disney Vacation Development has seemingly altered its policy (again) regarding the cutoff point for resale buyers receving access to the Membership Extras slate of perks & benefits.
Multiple resale agents are reporting that Disney Vacation Development contacted them late Thursday with an update on resale contracts which were in-process as of April 4, 2016:
This note is to inform you that anyone with a contract that was received by Disney Vacation Club by the end of the day on April 3, will be grandfathered in to have the same access to Membership Extras that are available to others who have purchased DVC memberships from sources other than Disney since March 21, 2011. (Note: Those members who purchased from sources other than DVC after March 21, 2011 may not use their points for the “Disney Collection” (select Disney Resort Hotels, Disney Cruise Line and Adventures by Disney) and the “Concierge Collection” resorts. As a reminder, the Membership Extras are incidental benefits offered by DVC and are subject to change.)
Since the perk limitation was first revealed on Monday, April 4, Disney has apparently switched gears twice. The first official statements claimed that offers which had been submitted to Disney but not yet closed would still be eligible for the Membership Extras. A later communique stated that only contracts which had closed prior to April 4 would be eligible.
Now Disney seems to be returning to the original position, making an exception for those who are in the process of securing Disney Vacation Club resale contracts, but have not yet closed on the purchase. The true test will come when some of these in-process contracts complete their official closing and are processed by DVC.
We are attempting to confirm this latest reversal with our Disney Vacation Club contacts and will update this story if necessary.
Still unchanged is the policy that all resale offers submitted after April 4 will not be eligible for the Membership Extras. Included under the umbrella of "Membership Extras" are the DVC discounts on theme park Annual Passes, dining discounts, merchandise discounts and more. New resale buyers will not receive a Disney Vacation Club member ID card--whose sole purpose traditionally has been to identify an individual as eligible for perks & discounts.
Ineligible members can gain access to the Membership Extras by purchasing points directly from Disney Vacation Club. The minimum add-on quantity currently stands at just 25 points.
if I was SVP of DVC, I'd issue an apology and stick with the original statement. The goodwill generated would be well worth it. It really woudnt cost them anything but it would improve the goodwill among a population of their members.
Do do I believe DVC is going to do this. No way, as DVC's recent actions show they don't care. The change in the policy doesn't bother me one bit, as it's completely within their rights to make this change. I was wondering why they didn't do this before.
The only thing I'm miffed at is the communication gaffe.
I'm glad DVC reversed their decision yesterday and reverted back to their original statement.
- DVD's original intent was to require that resale deeds had to actually close before April 4. If you read the latest email, it could definitely be interpreted as requiring that a closed contract had to be submitted before April 4.
- DVD's management sent a memo to the rank and file telling them that deeds had to be closed before April 4 to be grandfathered in. Management even had a staff meeting on April 4 stressing the new policy, stating unequivocally that deeds had to be closed before April 4.
- One Cast Member didn't pay attention at the staff meeting. He or she saw the supervisor's lips move, but figured it wasn't anything worth listening to.
- That one CM gets a call from a real estate broker asking questions about the new policy. The CM finds the memo and figures that the phrase "a contract that was received by Disney Vacation Club by the end of the day on April 3" probably means "submitted for ROFR." The same CM gets calls from other brokers and tells them the same thing. The CM is probably thinking "Gee, this job is so easy and I'd like it even more if I didn't have to attend those stupid staff meetings, which are such a waste of time."
- Everyone else in the office knows DVD's original intent was to require that resale transactions be closed before April 4. When TimK called on Tuesday, April 5, he spoke to a CM who actually paid attention at the staff meeting. She knew that deeds had to close before April 4.
- On Tuesday, April 5, DVD's management is surprised to hear that the internet is reporting that deeds submitted for ROFR will be grandfathered. Management reminds everyone what the correct policy is; deeds have to have closed before April 4. Brokers are recontacted and told about the correct policy.
- From Tuesday to Thursday, DVD is swamped with angry calls and emails. The bad PR is building.
- On Thursday afternoon, DVD decides its best to revise the policy and state that as long as a deed was submitted for ROFR before April 4, the deed will be grandfathered.
- DVD management has another staff meeting and tells the rank and file about the revised policy.
- The same CM from #3 above can't believe they are having yet another staff meeting this week. How can management expect him to get any work done if they keep having these boring staff meetings? Oh, by the way, what was the meeting about?