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Member Services downtime soon; new enhancements follow

Written by Tim Krasniewski on . Posted in Policies & Procedures News


Disney Vacation Club is on the verge of a scheduled upgrade to its computer system.  Due to the nature of the upgrade, Member Services will close for more than a day in mid-October.

Following are details regarding the upgrade process soon to be released by Disney Vacation Club.  Contained within are details on expected downtime and dates when "limited system capabilites" are expected.

The statement also confirms the deposit requirement for cash bookings through Member Services as well as the need to pre-pay for the DIning Plan.  Both of these changes go into effect on October 14, 2010.


In the spring edition of Disney Files Magazine, we shared with you that we are in the process of transforming our current Disney Vacation Club reservation system to a new, integrated reservation system. The first phase of the launch will take place on Thursday, October 14th.

In order to implement this new service, Member Services will be closing Tuesday, October 12th at 3:00 p.m. and will reopen on Thursday, October 14th at 9:00 a.m. EDT.  Please note that the self-service functionality on DVCMember.com will also be unavailable during this same time period. This downtime is necessary to facilitate a smooth booking process when Member Services reopens.

As we continue with the subsequent phases of the system enhancements over the next few months, we also expect to have limited system capabilities on October 20th, November 17th, December 1st and 15th. However, Member Services will remain open on these dates.  Please watch DVCMember.com or call Member Services at for exact hours and updates about the enhancements as new information becomes available.

When the system change is complete, some of the benefits you will see are automatic email reservation confirmations and the ability for your guest(s) to receive confirmations at your request.  You will also be able to enjoy having one itinerary and confirmation number for different segments of your future vacation plans (e.g. multiple rooms, resorts, reservation types, etc.).  Most importantly, this reservation system enhancement lays the final foundation for online booking in 2011.

There are some changes that come with this new system, effective October 14th, that we want to bring to your attention.  For cash reservations, a one night room and tax deposit will be necessary.  Also, payment for the Disney Dining Plan will be necessary at the time it is added to your reservation.  As a reminder, you can add the Disney Dining Plan to your reservation up to 48 hours prior to your check-in date.

We appreciate your patience and understanding as we continue to improve our services.  We are eager to make your booking experience better than ever, and we look forward to welcoming you “home” again soon.

Reader Comments
Member Services downtime soon; new enhancements follow -- DVCNews
Friday, 24 September 2010 20:35
Disney Vacation Club is on the verge of a scheduled upgrade to its computer system. Due to the nature of the upgrade, Member Services will close for more than a day in mid-October.

View complete article
Re: Member Services downtime soon; new enhancements follow -- denlo
Friday, 24 September 2010 21:28
Okay, one step closer to online reservations!

I'm curious to see how the one reservation number will work with the dining plan. Will we still be able to book it for only one resort when doing a split stay? It would also be nice if multiple credit cards could be used for a single villa. The cruise lines base the CC on the key card, so I would think Disney could too. Although I don't think CRO allows this option, so I don't expect a change regarding the CC.
Re: Member Services downtime soon; new enhancements follow -- GoofyHatTim
Friday, 24 September 2010 21:32
I think the concept of prepaying for Disney Dining Plans :eating: is a bit lame. A deposit is understandable, but the whole thing up front? For those of us who book at the 11 and 7 month window, it's nice to get everything booked up all at once. Now I'm going to want to wait until a few weeks out so I can collect interest on my money instead of Disney. We all know they get enough our our $$$.
Re: Member Services downtime soon; new enhancements follow -- DisneyGeek
Saturday, 25 September 2010 02:28
I never plan to use DDP, but it seems like a lot of people would enjoy being able to ADD and pay for it at check in... Aside from the Disney collecting interest angle, is there a reason they want it on there at least 48 hours in advance? Perhaps just to try and make it less convenient for people renting points for cash?
Re: Member Services downtime soon; new enhancements follow -- kapeman
Monday, 27 September 2010 12:19
denlo wrote:
Okay, one step closer to online reservations!

I'm curious to see how the one reservation number will work with the dining plan. Will we still be able to book it for only one resort when doing a split stay?


There is an unsubstantiated rumor out there that starting next year, DVC members will be able to book a dining plan for less than the entire length of stay.

Are the two related?

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