Policies & Procedures

Disney Vacation Club Member Services will be operating on a slightly modified schedule in the coming weeks due to the Christmas and New Year holidays.

Disney Vacation Club Member Services and online booking functionality is scheduled to be down for maintenance for portions of Tuesday, December 10, 2013.  Read on for details.  

Disney Vacation Club member services will close for one day next week in observance of a US holiday.  

Disney Vacation Club Member Services will be closing at 2:00pm eastern on Friday, November 8, 2013.  The stated reason for the early closure is staff training.  DVCMember.com will remain available during the Member Services closure.  Normal operating hours will resume at 9:00am on Saturday, November 9.  

Another closure is scheduled at Disney Vacation Club member services as computer system maintenance is performed.  

Disney Vacation Club has introduced a new feature allowing owners to chat live online with a Member Services represetative.