Last Friday the Disney Vacation Club implemented changes to the booking windows that determine when members can begin making their reservations. Since then many members have expressed confusion or displeasure regarding these changes. While DVC has not revised the policies on the member website, they have issued a statement which sheds some light on the reasoning behind the change.
The following response was received in response to inquiries made regarding these DVC policy changes:
Thank you for contacting Disney Vacation Club.
We appreciate you're taking the time to share your feedback about our
recent reservation booking window policy changes, and we'd like to
apologize for the disappointment you've shared in your message. Prior
to making any modifications to our procedures, we carefully analyze the
impact the adjustment will have to our Members, our operation, and our
business as a whole, taking Member feedback into consideration as well.
Over the years, Members have expressed their frustration with having to
contact us on a daily basis to reserve high-demand travel periods. This
was a major factor in our determination to make this revision. This
adjustment will allow our Member Services Advisors to assist many
Members with their travel plans on one phone call instead of multiple
phone calls over several days. Our hope is that our Members will
appreciate the opportunity to confirm their plans more efficiently than
they have been able to in the past, and in being more timely, we can
provide overall better service to our Members.
Thank you again for sharing your concern. Your feedback is important to
us.
Sincerely,
Disney Vacation Club Member Services
