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Thread: Member Services Closed until Tuesday

  1. #1
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    Default Member Services Closed until Tuesday

    Disney Vacation Club Member Services will be closed through Monday, September 11, 2017. However there are steps owners can take if their vacation plans are impacted by Hurricane Irma.



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  2. #2
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    Any advice? i was supposed to arrive @ BWV on Wednesday, flight got cancelled and reschedule to Friday ( JetBlue is currently trying to see if they can get us on a flight Thursday) I obviously don't want to tie up points (or a room someone else could use) but since i am not cancelling everything I think i have no option but to call and hold.I'm just afraid I'll be on hold for hours.

  3. #3
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    Quote Originally Posted by athenna View Post
    Any advice? i was supposed to arrive @ BWV on Wednesday, flight got cancelled and reschedule to Friday ( JetBlue is currently trying to see if they can get us on a flight Thursday) I obviously don't want to tie up points (or a room someone else could use) but since i am not cancelling everything I think i have no option but to call and hold.I'm just afraid I'll be on hold for hours.
    Try the "front desk" (call center rep pretending to be at the resort) number for BWV. They can often help with situations like this.

    407-939-6200

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    Quote Originally Posted by scubacat View Post
    Try the "front desk" (call center rep pretending to be at the resort) number for BWV. They can often help with situations like this.

    407-939-6200

    I need to wait for MS to answer, I need to have the Magical express changed. I logged on to the online chat and called MS at the same time. Online chat timed out after 30 min just like it did the other day. The wait time for MS said 50 min, i'm 35 minutes in, so hopefully they answer soon.

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  6. #5
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    Did you ever get through to MS, Jennifer?
    --Denise

    Scheduled upcoming Disney trips:


    11/30/17 - 12/14/17 - Bay Lake Tower at the Contemporary Resort
    03/01/18 - 03/08/18 - Copper Creek at the Wilderness Lodge

  7. #6
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    Yeah, I did. It took about an hour ,but thats ok. its all set now.

  8. #7
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    When are you arriving at WDW?
    --Denise

    Scheduled upcoming Disney trips:


    11/30/17 - 12/14/17 - Bay Lake Tower at the Contemporary Resort
    03/01/18 - 03/08/18 - Copper Creek at the Wilderness Lodge

  9. #8
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    Quote Originally Posted by denlo View Post
    When are you arriving at WDW?

    Me? i land approx 6:30pm Thursday night. My original flight was tomorrow( Wednesday) , landing about 9am.

  10. #9
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    Quote Originally Posted by athenna View Post
    Me? i land approx 6:30pm Thursday night. My original flight was tomorrow( Wednesday) , landing about 9am.
    Oh, good, you were are to add another day back on as originally you could only get a flight on Friday. Have fun and many happy years together.
    --Denise

    Scheduled upcoming Disney trips:


    11/30/17 - 12/14/17 - Bay Lake Tower at the Contemporary Resort
    03/01/18 - 03/08/18 - Copper Creek at the Wilderness Lodge

  11. #10
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    Quote Originally Posted by denlo View Post
    Oh, good, you were are to add another day back on as originally you could only get a flight on Friday. Have fun and many happy years together.
    yeah we got another day back. JetBlue's customer service is really amazing. I was on Twitter a lot during the storm because it was a quick easy way to get info, (airlines were tweeting, weather people, airports,etc) and I asked a question, just a simple , general question, didn't ask them to do anything for me , they offered to see if there was anything sooner and there was 3:30pm Thursday so they rebooked us

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