DVC reverses course on Copper Creek tub / shower guarantee

[DVCNews]

Disney Vacation Club has reportedly altered its stance on a controversial room configuration matter at the Copper Creek Villas & Cabins.



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[JaxFLBear]

I'm glad they changed this.

[denlo]

Me too, Michael. Although the number of tub studios will be limited families can decide if the want to stay at CCV if a regular deluxe studio is not available.

BTW, if the reservation description shows "Deluxe studio with walk-in shower" then you will not have a tub. We had a CCV reservation with the description of Deluxe Studio with no other comments and turns out we had been assigned a tub/shower. When we found out it was now a booking category, we were able to change it to "with walk-in shower".

[JaxFLBear]

BTW, if the reservation description shows "Deluxe studio with walk-in shower" then you will not have a tub. We had a CCV reservation with the description of Deluxe Studio with no other comments and turns out we had been assigned a tub/shower. When we found out it was now a booking category, we were able to change it to "with walk-in shower".

Which is similar to the 2-bedroom booking categories where only lock-off is specifically noted in the room description.

[denlo]

I don't know if you can rely on the condo drawings that there is definitely a shower in the alternate studio because regular studios were all depicted as having sliding doors on the tubs. And now we know that the glass door in the shower doesn't slide, it swings open.

We have not heard if an alternate studio is a booking category. We were told it is not.

[imdizfan]

DVD was selling fixed week deeds specifically designating "STUDIO SHOWER" over a month ago. That's a pretty good indication this is the way it was supposed to be.

[wdrl]

DVD was selling fixed week deeds specifically designating "STUDIO SHOWER" over a month ago. That's a pretty good indication this is the way it was supposed to be.

Also, shortly after sales commenced for Copper Creek on March 8 someone reported that they switched their future Disney cash reservation from Wilderness Lodge to one of the DVC Copper Creek studios. At the time they made the switch, Disney CRO let them choose a shower or a tub.

But on March 28, we took a tour of the Copper Creek model at the DVC Preview Center at SSR and were told that the bathroom configuration would only be a request, not a booking guarantee.

I don't fault the Guides for handing out erroneous information; they can only share what information they receive from DVC management.

Fortunately, this issue has been clarified and guests at Copper Creek will be prepared for the type of villa they receive at check-in.

Unfortunately for DVC, it would not surprise me if we continue to see internet posts for many months to come that say "I don't want to stay at Copper Creek because DVC won't guarantee me a shower or a tub." Once misinformation is out on the internet it can take a long time for it to go away.

[PhilUp]

Outstanding. I'm not sure why they originally tried the idea of "well, you can request, but it won't be guaranteed." I get that it would be less work for them, but those who make that request really will have reasons for having that desire. Those who prefer a shower over a tub might be fine if they get a tub room, but those who want a tub will likely be severely inconvenienced if they end up with a shower.

It's not that much more work to let people choose. It may mean availability of one or the other gets a little tight at times, but so be it.

[Cinderelly]

We booked on day one availability for new CC add on folks. We were asked tub or shower. We chose shower, because we have no little ones, and prefer the shower. I asked about the alternate studio with the L configuration and was told that they weren't able to see that designation as a choice. We are there first week of August. Looking forward to it!

[simbasmom]

I'll feel better about this when we hear some reports of people who got exactly what they requested-either shower only or tub/shower, and no reports from anyone who got there to find a different configuration. Until then, I'm not entirely convinced.