When three different CMs give you different answers about the actual opening time of the gates, that too, IMO, is a problem.
I fully appreciate that the front line CMs are the bottom rung of a very tall ladder. I hire people for those types of positions myself in my industry. When we have a public event, and we have dozens a year, we have briefing sessions ahead of time, and fact sheets hanging around for folks to acclimate themselves for questions guests may have. Disney prides itself on its training program and we all know just how great the CMs are. In every other instance over the past 15 years I've been going to parks, I've encountered very knowledgeable CMs for even the silliest questions. But opening day was plain weird. It's like I said, there was alot of mystery about the opening day events for the public which may have led to the lack of details shared with the employees.
Thread: VGC report
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My TR sounds more chaotic than it actually was. Yes it was mobbed, and yes I was frustrated with the lack of information, and yes the lines were huge and the rides went down. But that's not real chaos. That's just a way-to-busy day in the parks.
And yes, I'd go back in a heart beat.
Tom I have to admit I'd be irritated at all the celebrities being allowed to enjoy the new stuff on their own "special" day. I guess that's the way that the world goes round, but it's not fair and if I was there no doubt I'd feel annoyed.
However I am glad that it seems you mostly had a positive experience on your vacation. And ITA the Grand Californian is awesome. I didn't stay in the villas when I was there, my friend and I had a two bedroom suite. I was mighty impressed with the resort as a whole.